L‑04
Privacy Policy
This Privacy Policy explains how Digital Marka LLC, doing business as Marka Group HVAC Consulting (“Marka Group,” “we,” “us,” “our”), collects, uses, discloses, and safeguards personal information when you visit our website, contact us, or engage our services. By using our site or services, you agree to this Policy.
Table of contents
- 01. Who we are
- 02. Information we collect
- 03. How we use information
- 04. How we share information
- 05. Your privacy rights
- 06. Cookies and tracking
- 07. Data retention
- 08. Security
- 09. Children’s privacy
- 10. Third-party links and services
- 11. Changes & how to contact us
01. Who we are
Marka Group HVAC Consulting is operated by Digital Marka LLC, a Wyoming limited liability company. For the personal information we collect about visitors and clients, we act as the “business.” You can reach us about privacy matters at hello@markagroup.co.
02. Information we collect
Information you provide
- Identifiers and contact data — name, email address, phone number, business name, and similar details you submit through our contact form, booking link, or email.
- Business and project data — information about your company’s operations that you or your team share with us in the course of a diagnostic engagement (see our Terms of Service for how this information is protected as Confidential Information).
- Payment data — billing details processed through our third-party payment processors, Stripe and PayPal; we do not store full card numbers on our own systems.
- Communications — the contents of messages and correspondence with us.
Information collected automatically
- Device and usage data — IP address, browser type, and general usage information collected when you visit our site through Plausible Analytics, a privacy-focused analytics tool that does not use cookies and does not collect personally identifiable information. It reports aggregated statistics only (page views, referral source, general location by country/region).
Information from third parties
If you book a call with us, our scheduling system (built on Google Workspace and the Google Calendar API) collects the information needed to confirm your meeting, as described in Section 04 below.
03. How we use information
We use personal information to:
- respond to inquiries and schedule consultations;
- prepare proposals and perform diagnostic engagements;
- process payments for our services;
- send administrative and transactional communications (such as scheduling confirmations and engagement updates);
- improve our website; and
- comply with legal obligations and enforce our Terms of Service.
We do not use information collected through our diagnostic engagements for marketing purposes without your separate consent.
04. How we share information
We do not sell your personal information. We may share personal information with:
- Service providers who help us operate — Google Workspace (for scheduling and calendar), Stripe and PayPal (for payment processing), Plausible Analytics (for site statistics), and our website host — under terms that limit their use of your information to providing that service to us;
- Professional advisors such as our own accountant or attorney, where necessary; and
- Authorities when required by law or legal process, or to protect our rights and safety.
05. Your privacy rights
Depending on where you live, you may have rights to know, access, correct, or request deletion of the personal information we hold about you, and to opt out of certain uses. To exercise any of these rights, contact us at hello@markagroup.co. We will respond within the time required by applicable law.
06. Cookies and tracking
Our site uses Plausible Analytics, which does not use cookies and does not track individual visitors. We do not use advertising or cross-site tracking cookies. Because Plausible does not set cookies, we do not require a cookie consent banner. If we add any cookie-based tool in the future, we will update this section and add a Cookie Policy at that time.
07. Data retention
We retain personal information for as long as needed to provide our services, comply with legal and tax obligations, and resolve any disputes. When information is no longer needed, we delete it using reasonable measures.
08. Security
We use reasonable administrative and technical safeguards to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
09. Children’s privacy
Our site and services are intended for business use by adults and are not directed to children. We do not knowingly collect personal information from anyone under 18.
10. Third-party links and services
Our site may link to third-party websites and tools (such as our scheduling and video-call platforms) that we do not control. This Policy does not apply to those third parties. Review their own privacy policies before providing them information.
11. Changes & how to contact us
We may update this Policy from time to time. The date at the top of this page reflects the current version. Your continued use of our site after changes take effect constitutes acceptance.
Privacy questions or requests:
hello@markagroup.co
Digital Marka LLC, 30 N Gould St, Ste R, Sheridan, WY 82801